RiverStreet Business Account Manager

Company: RiverStreet Networks | Job Title: RiverStreet Business Account Manager | Salary: $0.00 Hourly | Job Posted: March 21, 2025

Apply Here: https://myriverstreet.net/careers/

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Purpose of Position

The Business Account Manager (BAM) is responsible for selling primary and complementary telecommunications solutions for all business sizes in the regions we serve.  Primary services include Broadband Fiber Internet, Managed IP Phone Systems, and Security Services.  Complementary services include Managed IT Systems such as Managed Wi-Fi, Networking Solutions, and more. The BAM position achieves sales and revenue goals through successful prospecting and sale of bundled services for new customers as well as the retention and upselling of existing customers.  The BAM position is responsible for the end-to-end management of all sales leads through a variety of prospecting channels including company generated leads and self-generated leads and the on-going relationship of each business account. The BAM position will work cross functionally with members of the Business Development Team to achieve individual, team, and corporate goals including revenue growth, subscriber growth, and average revenue per account.  The BAM will work closely with the Director of Commercial Sales, Inside Sales Representatives, and other sales staff.  This position earns commissions through the achievement of monthly and quarterly sales goals.

Responsibilities

Essential Duties & Responsibilities

• Consultative Sales: Engage with customers to develop a deep understanding of their requirements, preferences, and budget constraints. Utilize your design expertise to recommend solutions that align with their strategy and functional requirements.
• Sales Estimates: Prepare accurate quotes and pricing proposals for customers based on their design specifications and budget. Work closely with the sales team and operations department to ensure timely and competitive job estimates.
• Product Knowledge: Develop a comprehensive understanding of our telecommunications technology products, materials, and customization options. Stay abreast of industry trends and innovations to provide informed recommendations to customers.
• Sales Generation: Proactively identify sales opportunities through inbound leads, outbound prospecting, and referrals. Collaborate with the sales team to convert leads into sales, meeting or exceeding monthly and quarterly targets.
• Customer Relationship Management: Build and maintain strong relationships with clients throughout the sales process. Provide ongoing support, address any concerns or questions, and ensure a seamless customer experience from initial inquiry to project completion.
• Account Management: Build lasting relationships and provide outstanding customer service by ensuring existing services meet their expectations and acting with a sense of urgency to resolve customer issues quickly.  Develop and implement plans to create additional opportunities to cross-sell and up-sell accounts during renewal and retention periods.
• Team Support: Communicate with inside sales staff to ensure a coordinated and synchronized sales effort. Supports team and team goals by actively participating in all sales meetings. Attend training programs and successfully complete all certifications and licenses requirements. Interact and manage relationships with internal associates to assess and continually meet customer needs
• Administrative Support: Accurately complete all administrative tasks related to sales and prospecting funnels, including the use of CRM systems in accordance with department practices, policies, and procedures.
• Company Advocacy: Attend community events and participate in industry events, trade shows, and networking opportunities to promote our brand, generate leads, and build new partnerships.

Qualifications & Skills

Job Knowledge, Experience, and Training

• Minimum two-year technical degree, bachelor’s degree preferred.
• Minimum 2 years successful experience in sales and/or account management role.
• Prior experience and understanding of telecommunications products and services and the ability to work well in a technical environment preferred.
• Strong sales aptitude with a track record of success in outside sales or a related field. An ability to effectively communicate product features, benefits, and pricing to customers using consultative, value-oriented solutions-based selling required.  
• Customer-centric mindset with a passion for delivering exceptional service and solutions tailored to each client’s needs.
• Excellent verbal and written communication skills to facilitate establishing executive level relationships with clients required.
• Excellent organizational and time management skills, with the ability to manage multiple projects, deadlines, and priorities concurrently.
• Self-motivated with a passion to succeed and a strong personal drive to embrace new opportunities and achieve goals.
• Proficient in Microsoft Office Suite, Gmail, Google Docs, and other software applications as deemed necessary to perform job functions.

Benefits